Terms & Conditions

Terms & Conditions
General terms and conditions
This site is owned and operated by Dohne and Friends Ltd trading as Virginia Water Veterinary Clinic at 447 Stroude Road, Virginia Water, Surrey GU25 4BU.
If you want to ask us anything about these terms and conditions or, if you have any comments or complaintson or about our website, please e-mail us at vet@virginvet.co.uk or telephone us on 01344 841801.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Dohne and Friends Ltd trading as Virginia Water Veterinary Clinic.
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of content
We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. If any ordered and paid item is no longer available to be obtained by us n equivalent substitute will be offered.  If the substitute is declined by the customer then a full refund will be made.  Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.
Refund Policy
Under distant selling regulations you have 7days from collection to cancel your order, please return the unopened item with receipt to the surgery to receive your refund.
Damage to your computer
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Ordering errors
You are able to correct errors on your order up to the point on which you click on "submit" during the ordering process.
Payment terms
We will charge your credit account for payment upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have. Once your payment is recieved, your email details submitted will be added to your Virginia Water Veterinary Clinic account. This information will not be forwarded to any other company but used solely for reminders and newsletters from the practice.
Delivery charges
Delivery charges if applicable vary according to the type of goods ordered and cannot be refunded.
Currently we are not able to offer delievery on any product purchased. This may be subject to change in the future. Your order will be processed at our clinic at 447 Stroude Road in Virginia Water and will be available for collection 24 hours after your order was processed. We would advise that where possible all collections are made in the afternoon so to ensure that the products have arrived and been set aside. Ideally do phone the clinic in advance to get a confirmation that your order has arrived and is ready for collection.
Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of collection or delivery to you or if you fail to collect or take delivery at the agreed time. You will only own the goods once they have been collected or successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
Cancellation rights
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items).
Exclusion of liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Email details
Once your payment was received, your email details submitted will be added to your client records(if you are registered with us). This information will not be forwarded to any other company but used solely for reminders and newsletters from Virginia Water Veterinary Clinic.

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